Our Shipping

At Hush Skincare, your order is in good hands!

Our Shipping Partner: We work with Flextock, who coordinates deliveries across Egypt.
Trusted Delivery Network: Flextock partners with reliable shipping companies throughout the country.
Who Will Contact You? Your order is assigned to the best delivery partner for your area, so the courier may contact you under a different company name.
Confirm on WhatsApp: Please confirm your order when contacted via WhatsApp to help ensure a smooth and successful delivery.

Delivery Times

Cairo, Giza & Alexandria: 3–5 days
All other areas: 5–7 days

Delivery times are estimates and may occasionally vary due to circumstances outside our control.

Where Do We Deliver?

We deliver across Egypt, including Cairo, Giza, Alexandria, the Delta, Canal cities, Upper Egypt, the Red Sea, North Coast, Sinai, and other remote areas.

If you’re unsure whether we deliver to your area, please contact our Customer Care team before placing your order.

Why Might a Different Courier Contact Me?

Flextock works with multiple delivery companies across Egypt. Your order is assigned to the delivery partner best suited to your area.

Don’t worry if the courier who contacts you doesn’t have the name “Flextock” or “Hush Skincare.” They may be one of Flextock’s delivery partners handling the final delivery of your order.

When Will My Order Be Delivered?

Once your order is confirmed, we prepare it and hand it over to our delivery network.

Our delivery partner may contact you before delivery to confirm your availability and location. Please make sure your phone number and delivery address are correct when placing your order.

What If I Miss My Delivery?

If you’re unavailable when the courier attempts delivery, they may contact you to arrange another delivery attempt.

To avoid delays, please keep your phone available around the expected delivery period.

Can I Change My Delivery Address?

If you need to change your delivery address, please contact us as soon as possible.

Once your order has been handed over to the delivery partner, changing the address may cause a delay or may no longer be possible.

What If My Order Is Delayed?

While we do our best to deliver every order within the estimated timeframe, occasional delays can happen due to traffic, weather, incorrect address information, difficulty reaching the customer, or other circumstances outside our control.

If your order is taking longer than expected, please contact our Customer Care team and we’ll check its status with our delivery partner.

What If My Order Arrives Damaged or Something Is Missing?

Please contact us as soon as possible after receiving your order.

We recommend checking your package upon delivery and keeping the packaging if there is any visible damage, as this can help us investigate the issue with our delivery partner.

Returns & Exchanges

For information about our return and exchange policy, including eligibility and the process for requesting a return or exchange, please visit our [Shipping & Returns – Hush].