To keep things safe, hygienic, and fair for all our customers:

• We do not accept returns or exchanges unless the item is damaged, defective, or incorrect.
• Sale and promotional items are final sale and cannot be returned or exchanged.

IF YOUR ORDER ARRIVES DAMAGED OR WRONG

• We’ve got you.
• If you received an item that arrived damaged, defective, or different from what you ordered, please email us within 48 hours of delivery at info@hushcosmetics.store

Make sure to include:

• Your order number
• Clear photos of the issue
• Our support team will review your case and guide you through the next steps.

RETURN CONDITIONS

To help us process your request quickly:

• Items must be in their original, unopened packaging.
• Used or opened products cannot be returned or exchanged unless the issue is a manufacturing defect.
• Once your return is approved and inspected, refunds are issued to your original payment method within 7–10 business days.
• Shipping fees are non-refundable.”